Refund Policy

1. Eligibility for Refunds

You may be eligible for a refund if there is a significant discrepancy between the received products and the order placed, damaged or unusable condition, subject to verification.

2. Refund Process

To initiate a refund, contact our customer support team at [email protected] within 7 days from the date of product delivery.

a. Providing Evidence: In cases of damaged products or order discrepancies, you may be required to provide photographic evidence as part of the verification process.

b. Verification: Our team will review the evidence provided and determine if the product is eligible for a refund.

3. Refund Options

a. If the product is verified as damaged, defective, or significantly different from the order, You may be eligible for a full refund, In some cases, a partial refund if only a portion of the order is affected.

4. Return of Products

a. Return Authorization: If a return of the product is necessary, our customer support team will provide you with instructions on how to proceed. Returns must be authorized by us before shipping.

b. Return Shipping: We will provide instructions for returning the product, including shipping instructions and any applicable return labels.

5. Refund Timeline

a. Processing Time: Once we have received and verified the returned product or evidence, we will process the refund within 5 business days.

b. Refund Method: Refunds will be processed using the original payment method used for the purchase.

6. Non-Refundable Situations

a. Change of Mind: Refunds will not be granted for products if the reason for the refund is solely due to a change of mind.

b. Customs and Duties: We are not responsible for any customs duties, taxes, or fees incurred during the import process. These costs are non-refundable.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at [email protected]. We are here to assist you and ensure a smooth refund process.

8. Updates to the Refund Policy

We reserve the right to update, modify, or revise this Refund Policy at any time. Changes will be effective upon posting on our website.

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.